Online shopping has become part of everyday life — but so has package theft. More than 40% of Americans have experienced the frustration of a missing delivery. You check the tracking, see “delivered,” step outside… and find nothing.
At that point, the question becomes: what do I do now?
Unfortunately, as package theft continues to rise nationwide, responsibility has shifted away from shippers and toward you — the buyer. Reimbursement is no longer guaranteed, and most retailers have tightened their replacement policies due to escalating costs.
That’s why prevention is now more important than reaction. And the easiest way to protect yourself? A secure, lockable package delivery box from Adoorn.
Before we explain how Adoorn keeps your deliveries safe from porch pirates, here’s what to do if your package has already been stolen.
1. Contact the Delivery Company
It’s probably best to contact the delivery company first. They should have information about when and where the package was delivered. It is important to determine if the package actually made it off the truck, if it is lost in the shipping channels, or if it’s still in a warehouse somewhere.
Once it is determined that the box was left out for delivery but wasn’t received, each shipper has their own process they follow. Here’s a detailed look at what to do for each popular delivery provider.
Amazon
If you purchased the item at Amazon, go to your orders and initiate an A-to-z Guarantee refund, which covers a refund on lost, stolen, or damaged. There are a number of requirements and rules for this process, but generally it first directs customers to the seller (if it isn’t Amazon). If they don’t respond within 48 hours, Amazon allows for the filing of a claim within 90 days of the purchase.
FedEx
For FedEx deliveries, go online and file a claim. Make sure to have the package’s shipping tracking number to get started. Through this portal you can report the missing package, upload additional documentation, check the status, or cancel your claim.
Doing it online allows the victim to receive claim payments and track it for up to 12 months. Typically, the company covers up to $100 of the total value of the shipment or the full amount insured.
UPS
If the tracking information shows that UPS delivered the package but it is nowhere to be found, contact the sender of the package to initiate a trace process with UPS. To note, UPS will not allow a claim to be filed until 24 hours after the delivery took place.
The sender will then follow up with you on the progress of your shipment. Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there’s proof that it was responsible.
USPS
First, file an online request at USPS to begin a search for the missing item and to get the local post office involved. If after 7 days the package is not found, the next step is to submit a Missing Mail Search Request. At this point, enter all pertinent information and pictures.
If the package is not found, USPS customers who used Priority Mail Express can request a refund, and those that paid for insurance can file a claim. This process must be started no later than 60 days from the date of mailing.
2. Contact the Retailer
If the issue cannot be quickly and fully resolved through the shipper, contact the store or retailer next. Different companies have different policies on replacement. Due to the financial burden of theft, over the last 12 months, retailers have become less likely to replace or refund.
Larger companies may have different policies than smaller retailers; a lot depends on how well they work with customers and whether or not they can afford to replace items on a regular basis. Also, if it’s a one-of-a-kind product from somewhere like Etsy, then a replacement might not even be an option.
Still, it’s worth reaching out to the retailer. They might have great customer service and create a customer for life with their response to the issue.
3. Report the Package Theft to the Police
Porch piracy isn’t just frustrating — it’s a crime.
Reporting it to local law enforcement may seem tedious, but it helps authorities recognize theft patterns in your neighborhood and adds to local and national crime data. The more reports made, the stronger the case for tougher laws and penalties against repeat offenders.
You’ll also need a police report if you plan to file an insurance or credit card claim for reimbursement.
4. Contact the Credit Card Company
Many credit cards include purchase protection that covers stolen packages.
You’ll need a police report and proof of purchase, and most cards have a limit per claim (often around $500–$1,000).
If you purchased through a third-party platform like PayPal, additional protection policies may also apply.
The Harsh Truth: The Burden Is on the Buyer
The reality is, once a package is marked “delivered,” onus is on the buyer to deal with package theft. That means most claims are denied — especially when tracking shows a completed delivery. So, while filing reports and claims is important, the best strategy is prevention.
That’s exactly why Adoorn was created: to protect homeowners from porch theft while improving the look of the home in the process.
Stop Porch Pirates Before They Strike with Adoorn
Adoorn’s Package Delivery Box and Locking Mailboxes give homeowners a simple, secure way to protect what they order — automatically.
When a delivery arrives, couriers simply lift the top lid, drop the package in, and walk away. Once inside, the box locks automatically, keeping your deliveries out of sight, dry, and protected.
Built for Real Security: Solid, powder-coated steel with one-way locking access.
Weatherproof Construction: Keeps packages safe from rain, snow, and sun.
Spacious Capacity: Fits multiple boxes, large orders, and padded envelopes with ease.
Curb Appeal Ready: Clean, modern design that looks intentional — not industrial.
Easy for Delivery Drivers: Simple drop-and-go access.
Your home stays protected. Your deliveries stay secure. And your front porch stays beautiful.
Why Prevention Beats Reimbursement Every Time
Once a package is stolen, you’re often facing hours of claims and phone calls — and maybe no refund at all.
With an Adoorn Package Delivery Box, prevention is effortless. You don’t have to worry about delivery times, weather conditions, or whether you’ll be home when your package arrives.
It’s a one-time investment that saves time, money, and frustration — and it pays off with every single delivery.
Final Thoughts
Porch piracy isn’t going away — but with the right protection, it doesn’t have to be your problem.
By taking a few proactive steps and investing in modern, lockable security from Adoorn, you can eliminate the stress of missing deliveries for good.
Your home deserves peace of mind. Your packages deserve protection. And your front porch deserves Adoorn.