Frequently Asked Questions

We want you to love your adoorn mail & package box as much as we do. If you’re not satisfied with your purchase, we offer returns for a refund within 30 days of delivery of your product, provided it is unused and is still in its original packaging, shipped back to us and it meets the remaining eligibility criteria outlined below. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

RETURN POLICY ELIGIBILITY DETAILS

You may return your adoorn order for any reason, within 30 days of delivery, as long as the following criteria are met:

• This return policy applies only to product purchased on adoorn.com.

• The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).

• Returns must be requested within 30 days of delivery by emailing us at hello@adoorn.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to return.

• Items must be shipped cost pre-paid by customer back to adoorn. A copy of the packing slip or original receipt must accompany all returns. We reserve the right not to accept returns that do not have a return authorization number or are not accompanied by packing slip or original receipt. Additionally, we charge a 10% restocking fee to offset processing and handling costs on all returns.

If a return does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.

Adoorn does not offer returns on Adoorn products purchased outside of adoorn.com. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.

EXCHANGE POLICY ELIGIBILITY DETAILS

You may exchange your adoorn order for any reason, within 30 days of delivery, as long as the following criteria are met:

• This exchange policy applies only to product purchased on adoorn.com.

• The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).

• Exchanges must be requested within 30 days of delivery by emailing us at hello@adoorn.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to exchange.

• Items must be shipped cost pre-paid by customer back to adoorn. A copy of the packing slip or original receipt must accompany all exchanges. We reserve the right not to accept exchanges that do not have a return authorization number or are not accompanied by packing slip or original receipt.

• Once an item is received by us for an exchange, we will issue a full refund for the item that has been returned to us minus a 10% restocking fee. This restocking fee will be fully credited back to the customer once a replacement order for a new item is placed. The new order can either be placed directly on our website, or we can issue an invoice to pay against. NOTE: No restocking fee will be deducted if a replacement order is placed prior to us receiving back the returned item.

If an exchange does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.

Adoorn does not offer exchanges on Adoorn products purchased outside of adoorn.com. For products purchased from an authorized retailer, their exchange policy applies — please contact them directly for more information.