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Frequently Asked Questions

The freedom of knowing you can receive mail & packages securely, no matter where you may be. Convenience, delivered.


Q. Where does Adoorn ship?

Q. How much does shipping cost?

Q. When will my shipment arrive?

Q. Do you deliver to PO Boxes?

Q. Do you ship to other countries?

Q. Can I make changes to my order or cancel my order after it has been processed?

Orders & Billing

Q. Can I change the shipping address on my order?

Q. How do I check the status of my order?

Q. I didn’t receive my order confirmation email.

Q. When will my credit card be charged?

Q. What forms of payment do you accept?

Q. What can I do if my payment is declined?

Returns & Warranty

Q. I received the wrong product. How can I return it?

Q. What is the Warranty policy?

Product Information

Q. How can I help my delivery drivers know where to deliver?

Q. Can someone steal my Adoorn mail or package box?

Q. Can I anchor into wood or concrete?

Q. I lost my keys. How do I request replacements?

Q. Will keys from other Adoorn locks fit my Adoorn lock?

Q. Is my Adoorn watertight?

Q. Can I make modifications to my Adoorn?

Q. How do I wash my Adoorn?

Customer Support

Q. I’m having trouble signing into my account.

Q. How do I contact Adoorn Customer Support?

Q. I’m a member of the media - where can I send a press inquiry?

Q. I'm an influencer - where can I submit an inquiry?

Affirm Installments Payment

Q. What is Affirm?

Q. Will using Affirm affect my credit score?

Q. Is there an annual fee?

Q. How can I return Affirm orders?

Q. Still have questions?